What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive email notifications

    Asked by econoauto on May 06, 2015 at 12:10 PM

    i have the submit button set up to email me at Sales@econoautorent.com but it doesn't send them.

    it continues to send them only to this jotform inbox and I don't know how to fix that. Please help ASAP

     

    I don't have it on our website yet, due to this.

    email email notifications email notifier unable to receive
  • Profile Image
    JotForm Support

    Answered by Jan on May 06, 2015 at 12:58 PM

    If I understand you correctly, you are not getting the email notifications from JotForm right?

    Your email is not on the bounce list. I checked the mail logs and I can see that the submissions were sent properly. Here are the mail logs:

    [2015-05-05 17:57:48] Notification Test SENT to sales@e********orent.com from noreply@jotform.com via AMAZONSES 

    [2015-05-05 17:56:34] Notification Test SENT to sales@e********orent.com from noreply@jotform.com via AMAZONSES 

    [2015-05-05 16:12:06] Submission #306665926061456211 Form #51246413076147 SENT to sales@e********orent.com from noreply@formresponse.com via AMAZONSES 

    I checked your notifier settings and I can that it is configured correctly. Please check your spam folders. I would advised you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    By the way, please go to the direct form and fill up the form so you can test it properly.

    Related guide: How to setup email alerts to prevent email bouncing related issues

  • Profile Image

    Answered by econoauto on May 06, 2015 at 01:06 PM

    It worked 1 of 5 times trying it. I am not sure why it worked the first time but not any other time. If I change the email address to a GMail account, it works fine. Its odd. I don't have anything in spam or junk folders at my .Com email.

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 06, 2015 at 01:43 PM

    In that case, did you contact your email provider to request them to add JotMail's IP Addresses to their whitelist?

    Another good solution would be to use Mandrill SMTP to send emails from you own email address, please check this guide: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address