What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to disable IP Addresses on submissions?

    Asked by markcarlock on May 06, 2015 at 01:10 PM

    Our IT department is concerned about the capturing of IP addresses when a form is submitted.  Is it possible to de activate this feature?  Is the IP addresses secure?  If you have any information you can provide to show that this info is secure, etc. would be great.  

    ip addresses Activate information
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    JotForm Support

    Answered by BDAVID on May 06, 2015 at 01:52 PM

    Once you have gone  to MYFORMS, selected your form, and clicked on Submissions, click on the gear icon and uncheck the IP option, so the IP will not be shown:

    On regards of the security of the info, let me tell you that Jotform has a very powerful cloud of servers whose storage is encrypted and provides security protection against malicious attacks like SQL injection and denial of service (DDOS) attacks.

    So we provide a high security standard through out our hosting provider's servers for data storage.

    If you need anything else, please open a new thread, we will be glad to assist you.