What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Temporarilit Unavailable Message ... And Keeps Logging Out

    Asked by tmi on November 15, 2011 at 12:54 AM

    Team,

     

    I have been plagued by a recurring site down message since sometime yesterday 11.00 am India Standard Time. I have cleared the cache, refreshed the page and done everything possibly doable at my end. The forms do come back for a couple of seconds but the screen switches back to the Site Down message when any action is initiated.

     

    The message that appears is "

    Temporarily Unavailable:We are currently experiencing abnormally high traffic volume and working to restore all services as quickly as possible. Thank you for your patience."

    I am using Forefox current version and a non-permanent ip (one that keeps changing)

     

    A BIG URGENT HELP IS REQUIRED.

    Page URL:
    http://www.jotform.com/?formID=12875658987

    Screenshot
    Site Down, Log out Logging Off Error message
  • Profile Image

    Answered by allanftd on November 15, 2011 at 02:01 AM

    Hi tmi,

    We are aware of the problem and watching the logs. We are fixing them as they come. As explained by our manager in another post,  we have recently moved our web app servers from Nginx+Apache to Nginx only. It is supposed to be faster. Unfortunately, the new configuration is still not as stable as it should be. We are working on fixing all of the issues related to it. Thanks for your patience. 

    Allan
    JOTFORM SUPPORT

  • Profile Image

    Answered by Simon100101 on August 03, 2016 at 04:43 AM

    Same message, if I hit the submit button. Will it be fixed soon? Or is it a issue with my form?

     

    edit:
    Now it's working fine (20 minutes later)

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    JotForm Support

    Answered by beril on August 03, 2016 at 04:53 AM

    Thank you for reporting that and we are sorry for the inconvenience this may caused you. The issue should be fixed now. In the future, if you have the similar problem, please do let us now. We will be happy to assist you.

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    Answered by treul on August 03, 2016 at 05:17 AM

    I have still the same problem - need urgently help!

     

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    JotForm Support

    Answered by EltonCris on August 03, 2016 at 06:29 AM

    Our sincere apologies.

    We have been informed by our technical team that this is now fixed.

    Everything should be working fine by now. Kindly check.

    Thank you!