- tmiAsked on November 15, 2011 at 12:54 AM
I have been plagued by a recurring site down message since sometime yesterday 11.00 am India Standard Time. I have cleared the cache, refreshed the page and done everything possibly doable at my end. The forms do come back for a couple of seconds but the screen switches back to the Site Down message when any action is initiated.
The message that appears is "Temporarily Unavailable:We are currently experiencing abnormally high traffic volume and working to restore all services as quickly as possible. Thank you for your patience."
I am using Forefox current version and a non-permanent ip (one that keeps changing)
A BIG URGENT HELP IS REQUIRED.
- allanftdAnswered on November 15, 2011 at 02:01 AM
We are aware of the problem and watching the logs. We are fixing them as they come. As explained by our manager in another post, we have recently moved our web app servers from Nginx+Apache to Nginx only. It is supposed to be faster. Unfortunately, the new configuration is still not as stable as it should be. We are working on fixing all of the issues related to it. Thanks for your patience.
- Simon100101Answered on August 03, 2016 at 04:43 AM
Same message, if I hit the submit button. Will it be fixed soon? Or is it a issue with my form?
Now it's working fine (20 minutes later)
- JotForm UI DeveloperberilAnswered on August 03, 2016 at 04:53 AM
Thank you for reporting that and we are sorry for the inconvenience this may caused you. The issue should be fixed now. In the future, if you have the similar problem, please do let us now. We will be happy to assist you.
- treulAnswered on August 03, 2016 at 05:17 AM
I have still the same problem - need urgently help!
- JotForm SupportEltonCrisAnswered on August 03, 2016 at 06:29 AM
Our sincere apologies.
We have been informed by our technical team that this is now fixed.
Everything should be working fine by now. Kindly check.