What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I terminate the service?

    Asked by AngelaKad on May 06, 2015 at 03:10 PM

    The next bill date is 12th May, and I want to terminate, how to do that? Please advise. Thank you.

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    JotForm Support

    Answered by david on May 06, 2015 at 04:18 PM


    I checked our records and it appears as though you have a PayPal based subscription.  Cancellation of these subscription are not yet automated so the best way to ensure yours is cancelled would be to cancel it from within your PayPal account.

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    This will cancel your subscription.

    If you have any further questions, let us know and we will be happy to help.