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  • Profile Image

    Save and continue later - the email sends me to form, but I can not edit it

    Asked by Rick  on May 06, 2015 at 03:25 PM

    Hi Team,

     

    I have two forms with pages etc.....

     

    website is billmo.zohosites.com

     

    Two menu options for each form.

    Save and continue

    Apply now.

     

    They seem to almost work.....

    it sends me an email after completing save and continue

    Redirects to the apply now form

    But won't let me edit/add data

    Page URL:
    websiteisbillmo.zohosites.com

    setup email two forms save and continue continue later
  • Profile Image

    Answered by Ben on May 06, 2015 at 04:51 PM

    I would like to offer an advice to help you with any question or issue and that would be to always log into the account where the form is at and let us know what is the form in question - either by its ID, direct link, or its name (this requires the logged in to the account).

    I see that your email is associated with rivertech1 account, but since the forms did not match what you have mentioned I was able to track them down to this account instead: billmo and if I am correct:

    - this is the first form: http://www.jotform.us/form/51255172292149
    - this is the second: http://form.jotform.us/form/51061494181148

    The reason why I had to search for it is because the link above gives me 404 - not found error, so I presume that the website is private.

    After looking at the forms it seems that the link is properly created in the first form and that the second form opens properly. From what I can see you were already able to add some data into the form itself.

    The only issue that I can see is that it is very slow, so it might seem as not possible to edit if the form is opened on a mobile device.

    Can you please tell us if the you can edit the form directly - by not going to it over the session link (just using the link above)?

  • Profile Image
    JotForm Support

    Answered by jonathan on May 06, 2015 at 10:34 PM

    Please let us know if you need further assistance.

    Thanks.