Why can't I see my form on mobile devices - iPad, iPhone etc

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    Robert Flaxman 
    Asked on May 06, 2015 at 03:57 PM

    I have just created a form. The technology is superb.

     

    I have added the code to me website at http://www.lpg-save.co.uk/home-lpg-quote/ and it works very well. We cannot however see the same form when viewed on a mobile device. Can you help please otherwise we will need to remove the form.

     

    Kind Regards

     

    Robert Flaxman

     

     

  • Profile Image
    david
    Answered on May 06, 2015 at 05:07 PM

    Hi,

    I checked your page and it appears as though you have used the regular Javascript embed method.  This occasionally does not like work well on mobile, especially IOS devices.  Try using the iFrame embed method instead:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Replace your current embed code with the iFrame code and see if that resolves the issues.  If it does not, let us know and we will be happy to see what else we can do.