What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I see my form on mobile devices - iPad, iPhone etc

    Asked by Robert Flaxman  on May 06, 2015 at 03:57 PM

    I have just created a form. The technology is superb.

     

    I have added the code to me website at http://www.lpg-save.co.uk/home-lpg-quote/ and it works very well. We cannot however see the same form when viewed on a mobile device. Can you help please otherwise we will need to remove the form.

     

    Kind Regards

     

    Robert Flaxman

     

     

    Page URL:
    http://www.lpg-save.co.uk/home-lpg-quote/

    ipad Mobile devices form on
  • Profile Image
    JotForm Support

    Answered by david on May 06, 2015 at 05:07 PM

    Hi,

    I checked your page and it appears as though you have used the regular Javascript embed method.  This occasionally does not like work well on mobile, especially IOS devices.  Try using the iFrame embed method instead:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Replace your current embed code with the iFrame code and see if that resolves the issues.  If it does not, let us know and we will be happy to see what else we can do.