- EscrevepraDuplaAsked on May 06, 2015 at 03:59 PM
I just did the upgrade in my account. I paied 9.95 for the Premium Category, but it still don't change in my account. Is everything ok? How long it takes to update?
- JotForm SupportdavidAnswered on May 06, 2015 at 05:10 PM
The upgrade should be nearly immediate. Occasionally the upgrades do get improperly applied or applied to the wrong account. I checked for a subscription confirmation associated with both your username and email address and was unable to find anything so I believe this may be the case.
If you could please let us know you subscription confirmation number, we can check to see what happened and get it properly applied to your account.