What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long it takes to update my account after paying for it?

    Asked by EscrevepraDupla on May 06, 2015 at 03:59 PM

    I just did the upgrade in my account. I paied 9.95 for the Premium Category, but it still don't change in my account. Is everything ok? How long it takes to update?

    Thank you!

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    JotForm Support

    Answered by david on May 06, 2015 at 05:10 PM


    The upgrade should be nearly immediate.  Occasionally the upgrades do get improperly applied or applied to the wrong account.  I checked for a subscription confirmation associated with both your username and email address and was unable to find anything so I believe this may be the case.

    If you could please let us know you subscription confirmation number, we can check to see what happened and get it properly applied to your account.