- kingofkingsomahaAsked on May 06, 2015 at 08:36 PM
We're currently using several forms to accept signups. All three of these forms use the signature add-on to capture electronic signatures for release forms, etc. The signature add-on was working great on all three forms until yesterday, when it seems to have suddenly broken on one form. I can't figure out what the issue is.
- JotForm SupportjonathanAnswered on May 07, 2015 at 12:26 AM
I was able to reproduced the issue on your jotform http://www.jotformpro.com/form/51025183282953
The signature pad is unusable in the form
I already tried removing everything and retain only the signature pad, but it still is not working.
I have submitted a bug ticket report to our higher team support.
We will let you know at once when fixed.
- JotForm SupportTitusNAnswered on May 07, 2015 at 03:45 AM
We have now fixed the issue - the e-signature pad will work as expected.
We sincerely apologize for the inconvenience caused.