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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Signature pad field not working

    Asked by kingofkingsomaha on May 06, 2015 at 08:36 PM

    We're currently using several forms to accept signups. All three of these forms use the signature add-on to capture electronic signatures for release forms, etc. The signature add-on was working great on all three forms until yesterday, when it seems to have suddenly broken on one form. I can't figure out what the issue is.

    Page URL:
    http://www.jotform.com//?formID=51025183282953

    Screenshot
    one form all signatures capture
  • Profile Image
    JotForm Support

    Answered by jonathan on May 07, 2015 at 12:26 AM

    I was able to reproduced the issue on your jotform http://www.jotformpro.com/form/51025183282953

    The signature pad is unusable in the form

     

    I already tried removing everything and retain only the signature pad, but it still is not working.

    I have submitted a bug ticket report to our higher team support.

    We will let you know at once when fixed.

    Thanks.

     

     

  • Profile Image
    JotForm Support

    Answered by TitusN on May 07, 2015 at 03:45 AM

    Hello, 

    We have now fixed the issue - the e-signature pad will work as expected. 

    We sincerely apologize for the inconvenience caused.