What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Signature pad field not working

    Asked by kingofkingsomaha on May 06, 2015 at 08:36 PM

    We're currently using several forms to accept signups. All three of these forms use the signature add-on to capture electronic signatures for release forms, etc. The signature add-on was working great on all three forms until yesterday, when it seems to have suddenly broken on one form. I can't figure out what the issue is.

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    JotForm Support

    Answered by jonathan on May 07, 2015 at 12:26 AM

    I was able to reproduced the issue on your jotform http://www.jotformpro.com/form/51025183282953

    The signature pad is unusable in the form


    I already tried removing everything and retain only the signature pad, but it still is not working.

    I have submitted a bug ticket report to our higher team support.

    We will let you know at once when fixed.




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    JotForm Support

    Answered by TitusN on May 07, 2015 at 03:45 AM


    We have now fixed the issue - the e-signature pad will work as expected. 

    We sincerely apologize for the inconvenience caused.