Signature pad field not working

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    Asked on May 06, 2015 at 08:36 PM

    We're currently using several forms to accept signups. All three of these forms use the signature add-on to capture electronic signatures for forms, etc. The signature add-on was working great on all three forms until yesterday, when it seems to have suddenly broken on one form. I can't figure out what the issue is.

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    Answered on May 07, 2015 at 12:26 AM

    I was able to reproduced the issue on your jotform

    The signature pad is unusable in the form


    I already tried removing everything and retain only the signature pad, but it still is not working.

    I have submitted a bug ticket report to our higher team support.

    We will let you know at once when fixed.




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    Answered on May 07, 2015 at 03:45 AM


    We have now fixed the issue - the e-signature pad will work as expected. 

    We sincerely apologize for the inconvenience caused.