What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form loading slowly

    Asked by zphibok on May 06, 2015 at 08:45 PM

    I have cleared my form cache and the form is loading slowly.  I haven't actually embedded it on my website yet, but I have had several testers and have noted myself that the form is almost unusable.

    Page URL:
    http://form.jotform.us/form/51214679513152

    form is loading loading issue navigation issue
  • Profile Image

    Answered by zphibok on May 12, 2015 at 03:00 PM

    Any thoughts on this issue?

  • Profile Image
    JotForm Support

    Answered by Mike on May 12, 2015 at 04:26 PM

    Thank you for contacting us.

    1) Form loading issue is related to the amount of form fields (there are more than 450 fields on your form) and widgets. Also, form widgets are being loaded from a separate domain, so they take more time and resources. You might consider replacing the widget fields with standard fields on your long form.

    2) Form navigation issue is related to enabled form Autofill option. The 'Save on data changes' option is saving the whole form each time you type anything on it.

    In order to improve this situation, you can either disable the form Autofill feature, or disable the 'Save on data changes' option and increase the 'Auto Save' time.

    If you need any further assistance, please let us know.