What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    YouTube widget: It displays error message that "Device / App not supported".

    Asked by cultad on May 06, 2015 at 09:25 PM



    This is the embedded video:

    " rel="nofollow noopener">https://


    It plays fine in my browser.

    Please advise. Thank you.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 07, 2015 at 01:01 AM

    Hello cultad,

    I did check your form and I am able to replicate the issue you are having. The YouTube video is not being displayed. 

    It seems YouTube is upgrading their APIs which has actually caused this issue. Let me report it to our back end team. We will get back to you as soon as this issue is fixed.

    Thank you!


  • Profile Image
    JotForm Support

    Answered by TitusN on May 13, 2015 at 01:55 AM

    The Youtube Widget has been fixed with a compatibility update. 

    If you already have the Youtube widget on your form, Just open your form in the JotForm Builder and save it for the widget to get the update. 


    Please let us know if you experience any difficulty. 


  • Profile Image

    Answered by anasthohir on December 01, 2016 at 06:28 PM

    I have same problem, youtube does not work, help me: this is my form


  • Profile Image
    JotForm Support

    Answered by jonathan on December 01, 2016 at 10:46 PM


    We will resolve your issue here https://www.jotform.com/answers/1002237