YouTube widget: It displays error message that "Device / App not supported".

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    Answered on May 07, 2015 at 01:01 AM

    Hello cultad,

    I did check your form and I am able to replicate the issue you are having. The YouTube video is not being displayed. 

    It seems YouTube is upgrading their APIs which has actually caused this issue. Let me report it to our back end team. We will get back to you as soon as this issue is fixed.

    Thank you!


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    Answered on May 13, 2015 at 01:55 AM

    The Youtube Widget has been fixed with a compatibility update. 

    If you already have the Youtube widget on your form, Just open your form in the JotForm Builder and save it for the widget to get the update.

    Please let us know if you experience any difficulty. 


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    Answered on December 01, 2016 at 06:28 PM

    I have same problem, youtube does not work, help me: this is my form

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    Answered on December 01, 2016 at 10:46 PM


    We will resolve your issue here