What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems with collapse and iphone

    Asked by stickandstring on May 07, 2015 at 10:54 AM

    The collapse functions work fine when the user fills out the form

     

    the problem is when they click on the "edit link" then the collapse function does not work on iphone

     

    http://www.jotform.us/form/51257983297166

    Page URL:
    http://www.jotform.us/form/51257983297166

    problem form on iphone form on JotForm does not work www work
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 07, 2015 at 12:11 PM

    Hello stickandstring,

    I did test your form in my iPhone device and I am unable to replicate the issue you are having. I sent a test submission and the auto-responder I received did have the edit link. I used this edit link in my iPhone device and the form collapse worked as expected. Please check the screenshot below:

     

     

    I would suggest you to test your form again and get back to us if the issue persists.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by stickandstring on May 07, 2015 at 01:24 PM

    yes it is working for me now too...not sure what caused that issue, but its fine now

  • Profile Image
    JotForm Support

    Answered by Welvin on May 07, 2015 at 01:56 PM

    That's great to know. Please contact us again if there are any problems.

    Thanks