What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Signing in problem

    Asked by tjumpandexru on November 15, 2011 at 06:59 AM

    I can`t sign in. "Forgot password" feature says, that there no such user.

    I`ve registred and made a new form. Some pepople have succesfully filled it, but yesterday one of them catched an error: 
    "Temporarily Unavailable We are currently experiencing abnormally high traffic volume and working to restore all services as quickly as possible. Thank you for your patience."

    My form link: http://www.jotform.com/form/13154508547

    My username was: tjumpyandexru

    My e-mail: tjump@yandex.ru

    How can I get my account? or at least saw the results?

    P.S. also I haven`t got an e-mail with registration confirm.

  • Profile Image

    Answered by allanftd on November 15, 2011 at 07:18 AM

    Hi there,

    Your JotForm username should be tjumpandexru, and your email address is tump@yandex.ru. i have sent instructions on how to reset your password in another email message in case you forgot your password. Please check your inbox for this message.

    Please let us know if you need further assistance.


  • Profile Image

    Answered by tjumpandexru on November 15, 2011 at 07:32 AM

    thank you. it works.

    also wanted to add that your service is very useful.

    Have a nice day!

  • Profile Image
    JotForm Support

    Answered by idarktech on November 15, 2011 at 08:53 AM

    Thank you so much for your great feedback, it's highly appreciated!

    Have a great day tjumpandexru!