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    Smooth Signature widget not loaded when two of them are one after another

    Asked by amyerickson77 on May 07, 2015 at 01:50 PM

    I have a contract form that should show a signature box at the bottom.  The words for the box show up when I send the form but not the box for signing.

    Page URL:
    https://secure.jotform.us/form/50065055143142

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    Answered by Ben on May 07, 2015 at 03:01 PM

    I took a look at your jotform and I have experienced the same where two smooth signatures did not work properly when both were on the same form. There were also no errors shown that would indicate that anything is wrong (that would cause it to be missing).

    I have replaced the Smooth Signature widget with E-Signature widget and it seems to be working properly for me.

    Can you please check and see how it works for you on this clone of your jotform: http://form.jotformpro.com/form/51265730711954

    If it is, you can simply clone it to your account by following these steps: How to Clone an Existing Form from a URL or just replace the two fields.

    I will also raise this to our developers to take a look at why the 2nd one would not load properly so once there are updates to this, you will be updated about it through this thread.

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    Answered by amyerickson77 on May 07, 2015 at 03:17 PM

    Thank you.  Funny enough, after I posted this question I searched around and found some other people with the same issue so I switched from E-Signature to the Smooth Signature and then it seemed to work fine.  

     

    Whatever the problem is it seems to be fixed now.  Thanks.

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    JotForm Support

    Answered by david on May 07, 2015 at 04:44 PM

    I checked the smooth signature widget and it does appear to be working correctly now.  Even when multiple are placed one after another.  If they are still not loading on your end, let us know and we will be happy to re-open this ticket.