Keep getting logged out

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    stedmunds
    Asked on November 15, 2011 at 10:09 AM

    Hi,

    Every time I log on, I can see my forms, and when I try to go to sublissions I get the following message "

    Login Required
    You can't see the submission data for this form. Please login first "
    I check and indeed, it has logged me out.  It does it every time so I can't view submissions.  Any help would be appreciated.
    Kind Regards,
    Phil
  • Profile Image
    PrimeTime
    Answered on November 15, 2011 at 10:10 AM

    I am having the same problem. When will this be fixed?

  • Profile Image
    aytekin
    Answered on November 15, 2011 at 10:20 AM

    We are looking into it. I was able to re-create the problem on IE8. 

    If you need to access submissions urgently you can use a different browser such as Firefox or Google Chrome. 

  • Profile Image
    stedmunds
    Answered on November 15, 2011 at 10:21 AM

    I'm sorry, I should have mentioned.  I tested it on Chrome, FireFox and IE.  I got the same results from each of them

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    allanftd
    Answered on November 15, 2011 at 10:43 AM

    Hi stedmunds,

    Thanks for the update, this is duly noted and added in our internal ticket. May we ask if by any chance you also tried on Apple Safari? Nonetheless, we'll continue to look into this issue and update you once it is fixed.

    Let us know if you need further assistance.

    Allan
    JOTFORM SUPPORT

     

  • Profile Image
    stedmunds
    Answered on November 15, 2011 at 10:49 AM

    Safari is the only browser not stored on the company computers sadly.  Thanks for looking in to this

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    allanftd
    Answered on November 15, 2011 at 10:57 AM

    Thanks for confirming Stedmunds. We'll keep you posted on the status of this case.

    Allan
    JOTFORM SUPPORT

     

  • Profile Image
    aytekin
    Answered on November 15, 2011 at 11:06 AM

    The logout problem should now be fixed. Thanks. 

  • Profile Image
    stedmunds
    Answered on November 16, 2011 at 05:22 AM

    Thanks, it's now working perfectly!

  • Profile Image
    abajan
    Answered on November 16, 2011 at 05:24 AM

    Glad our team was able to resolve this issue for you.

    Cheers