What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Keep getting logged out

    Asked by stedmunds on November 15, 2011 at 10:09 AM

    Hi,

    Every time I log on, I can see my forms, and when I try to go to sublissions I get the following message "

    Login Required
    You can't see the submission data for this form. Please login first "
    I check and indeed, it has logged me out.  It does it every time so I can't view submissions.  Any help would be appreciated.
    Kind Regards,
    Phil
  • Profile Image

    Answered by PrimeTime on November 15, 2011 at 10:10 AM

    I am having the same problem. When will this be fixed?

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    JotForm Founder

    Answered by aytekin on November 15, 2011 at 10:20 AM

    We are looking into it. I was able to re-create the problem on IE8. 

    If you need to access submissions urgently you can use a different browser such as Firefox or Google Chrome. 

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    Answered by stedmunds on November 15, 2011 at 10:21 AM

    I'm sorry, I should have mentioned.  I tested it on Chrome, FireFox and IE.  I got the same results from each of them

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    Answered by allanftd on November 15, 2011 at 10:43 AM

    Hi stedmunds,

    Thanks for the update, this is duly noted and added in our internal ticket. May we ask if by any chance you also tried on Apple Safari? Nonetheless, we'll continue to look into this issue and update you once it is fixed.

    Let us know if you need further assistance.

    Allan
    JOTFORM SUPPORT

     

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    Answered by stedmunds on November 15, 2011 at 10:49 AM

    Safari is the only browser not stored on the company computers sadly.  Thanks for looking in to this

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    Answered by allanftd on November 15, 2011 at 10:57 AM

    Thanks for confirming Stedmunds. We'll keep you posted on the status of this case.

    Allan
    JOTFORM SUPPORT

     

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    JotForm Founder

    Answered by aytekin on November 15, 2011 at 11:06 AM

    The logout problem should now be fixed. Thanks. 

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    Answered by stedmunds on November 16, 2011 at 05:22 AM

    Thanks, it's now working perfectly!

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    JotForm Support

    Answered by abajan on November 16, 2011 at 05:24 AM

    Glad our team was able to resolve this issue for you.

    Cheers