What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    hi in the email i receive from users, there is missing data!!

    Asked by dino hadjinicola on November 15, 2011 at 10:41 AM

    e.g in my napian suites form there are some mandatory feilds that users definitely fill out but then when i receive the email that feild is empty!!

    Page URL:
    http://www.napiansuites.com/book_now.html

    Screenshot
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    Answered by allanftd on November 15, 2011 at 11:23 AM

    Hi Dino,

    Before we dig deeper, kindly recreate the email notification by deleting the current existing one and creating a new one. Please test, observe, and let us know if the problem continues to persist so that we can further assist you.

    Thank you for asking JotForm Support!

    Allan
    JOTFORM SUPPORT

     

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    Answered by dino hadjinicola on November 15, 2011 at 04:20 PM

    ok thanks ill do that first thing in the morning and get back to you. thanks for reply

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    JotForm Support

    Answered by Mike_T on November 15, 2011 at 07:56 PM

    We will wait for your reply. Thank you for cooperation.