What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Spam Submissions

    Asked by csiciliano on November 15, 2011 at 02:02 PM

    Hi JotForm,


    We're oddly getting a ton of spam submissions on a specific form and it's caused us to already to nearly cross our membership submission count of 1000, and our month just started. Is there any way we could get this reset? We plan on adding a captcha to this page.



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    JotForm Support

    Answered by Mike_T on November 15, 2011 at 04:09 PM

    Thank you for contacting us.

    First of all, please add the captcha to the mentioned form, and update this thread. Then, we will be able to help you with the account quota.

    We are looking forward to hearing from you.

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    Answered by csiciliano on November 15, 2011 at 07:54 PM

    Hey Mike,


    Actually, we can't add a captcha in our implementation since our developer is using a custom layout for the jot form on this page (check the right hand rail) https://www.elance.com/q/hire-talent/client-customer-provider-reviews/


    Is there an alternative to captcha we can use since captcha uses server-side processing?


    Please let me know.



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    Answered by fxr on November 15, 2011 at 08:19 PM

    On the Setup & Embed toolbar, go to Preferences -> Advanced Settings -> Unique Submission, Change it to Strict Check 


    That should at least stop you getting hammered with spam from the 1 ip address. It may help a bit but you really need some kind of captcha on there as your form/website has clearly been identified by spam bots. 

    You could also try, if at all possible, to regularly change the URL of the webpage the form is on.

    Another option is to set up a text field with a basic math question, e.g 2+2 . Then use a condition to only show the Submit button when the text field contains the right answer. ( This is a very poor substitute for a proper captcha field though)

    I have looked at your submissions and see you are clearly being beaten up by spam. I have removed the downgrade & have also removed 500 submissions from your account. But we really need to come up with a proper solution as we cant be doing this every few days. 

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    Answered by csiciliano on November 15, 2011 at 08:24 PM

    Hey fxr,


    Thanks for the tip and thank you so much for your help. I'll closely monitor this and make sure a solution is implemented if it continues to be an issue.


    Thanks again