What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I still can not log in on our account...

    Asked by Charlotte  on May 08, 2015 at 08:24 AM

    We have tried to get new login - still not working - we just got a mail informing us that our username was petersensfamiliehave and that the login was changed - we didnt change it.

    Please send new login for the account so that we can upgrade before its too late

     

    Thanks

    Charlotte

    can not log in
  • Profile Image
    JotForm Support

    Answered by Aury on May 08, 2015 at 11:24 AM

    @Charlotte,

    I am sorry to hear you are not able to login your account.

    I have checked your account and the username petersensfamiliehave, it is not changed.

    I would appreciate your trying to login one more time, using that username, if you still can not login please get back to us, if it is possible for you to include a screenshot or to tell us if any particular message pop up.

    Thanks.