What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Auto Responder email table formatting

    Asked by aprpac on May 08, 2015 at 08:57 AM

    Hi,

    My Auto Responder email has a table containing the collected form data. However, when there is no data for a given field the table in the email does something to the border of the cell making it look unprofessional. Please see attached screenshot.

    How can I resolve this formatting problem?

    Thanks

    Paul

    Page URL:
    http://form.jotformpro.com/form/51265832644962

    Screenshot
    Auto Responder Email table email problem form data
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 08, 2015 at 09:20 AM

    Hi aprpac,

     

    Thanks for contacting us.

     

    I cloned your form and tested the Autoresponder. It looks fine from my side. Here's how it looks in Gmail in Chrome, Mozilla, and IE 9.

     

    Are you still experiencing this problem? May we know what email client and browser you are using?

     

    Regards.

  • Profile Image

    Answered by aprpac on May 08, 2015 at 09:46 AM

    Hi,

    That is weird. I have rechecked but I still get the same problem. I am using OS-X 10.10.3 Mail Version 8.2 (2098) - this is the latest version.

    What can be done?

    Thanks

    Paul

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 08, 2015 at 10:35 AM

    Hi aprpac,

     

    To avoid this problem, I would suggest that you remove the borders in cells of table. To do that, you need to open the Autoresponder in HTML mode and replace border="1" with frame="box". Please see the steps in the following screencast.

    http://screencast.com/t/w7rnnik2gk

     

    Here's how it looks like on my cloned test version. Let us know if you need further assistance.

     

    Regards

  • Profile Image

    Answered by aprpac on May 08, 2015 at 11:56 AM

    Hi,

    Thanks for the suggestion. I would have preferred keep the table grid lines really.

    I tried following your video however in my html border="0" rather than "1" but I changed it to frame="box" anyway. 

    It did not work on the email - still got grid like my original screenshot.

    I have tried to restore to an earlier version but something has gone wrong - lost all my CSS injection and image wrong + CSS missing.

    Please can you load the cloned version you have back into my account as a start point.

    We can then see if it fixes above problems & the frame="box" works.

    Thanks

    Paul

  • Profile Image

    Answered by raul on May 08, 2015 at 12:31 PM

    Here is the URL: http://www.jotform.com/form/51273626856967 of the form my colleague cloned from your account. You can follow the instructions provided here: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL to clone it back to your account.

    Let us know if you're able to clone the form back to your account and if making the changes to your autoresponder works on your side.