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Snap - any idea JotForm?? I've just lost loads of data
The email address firstname.lastname@example.org is associated with the account droberts3121. I checked and you have forms thereon the My forms area:
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By the way the threads are assigned to a supporter by order of arrival. If you update the thread it counts as a new one and it jumps to the end of the line taking more time for you to get a response.
Let us know if the problem persists.