Unable to receive email notifications

  • econoauto
    Asked on May 8, 2015 at 2:39 PM

    when testing in jotform, i receive the emails and when we put the form on the website, nothing comes through.

  • BJoanna
    Replied on May 8, 2015 at 3:10 PM

    I have submitted your form and inside of our mail log I see that submission is sent successfully.

    Unable to receive email notifications Image 1 Screenshot 20 

    Please check your spam folders.

    Also you can try to whitelisting JotMail IP addresses.

    Inside of this article you can find out how to setup email alerts to prevent email bouncing related issues:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this will help. Let us know if you need further assistance.