What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have changed the recipient address but the test email keeps going to default address

    Asked by tmvv on May 08, 2015 at 02:47 PM

    I have done this procedure and it keeps only sending to our default address which is offic@imissionchurch.com

    Thank you,

    cphillips@imissionchurch.com



    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

    and thank
  • Profile Image

    Answered by Carina on May 08, 2015 at 03:17 PM

    If you press the "test email" button the email notification will be sent to the Jotform account default address:

    In order to actually see if the email notification is being sent to the right place you need to submit the form.

    If the problem persists please let us know the form's url so we investigate further this matter.