SSL overquota emails being sent even when the acct is on paid status

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    amesseroff
    Asked on May 08, 2015 at 03:44 PM

    I just received an email that my JotForm account is almost up to 10 submissions this month, however I am no longer on the free account, I am paying $10 a month and should be able to receive 1000 submissions. Can you please let me know why I received this email?

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    BJoanna
    Answered on May 08, 2015 at 04:21 PM

    We are apologize for incontinence you had. I am not sure why you got this email. I have checked your account and it is PREMIUM type of account. You are able to receive 1000 submissions.

    We will check with our team why this happened and we will inform you about possible reason. 

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    Jeanette
    Answered on May 08, 2015 at 05:54 PM

    Please disregard the messages. Unless you have another account with the same email address this should not happen again.

    Kind regards.

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    paulsimpson
    Answered on May 21, 2015 at 12:20 PM

    Hi,

    Have you this issue any more times since you reported it? I think this might have been a one-off bug related to some database connectivity issues we were having around this time.

    Can you please confirm you have not received any emails like this since then?

    Thank you