What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SSL overquota emails being sent even when the acct is on paid status

    Asked by amesseroff on May 08, 2015 at 03:44 PM

    I just received an email that my JotForm account is almost up to 10 submissions this month, however I am no longer on the free account, I am paying $10 a month and should be able to receive 1000 submissions. Can you please let me know why I received this email?

    Submissions jotform account
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    JotForm Support

    Answered by BJoanna on May 08, 2015 at 04:21 PM

    We are apologize for incontinence you had. I am not sure why you got this email. I have checked your account and it is PREMIUM type of account. You are able to receive 1000 submissions.

    We will check with our team why this happened and we will inform you about possible reason. 

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    JotForm Support Manager

    Answered by Jeanette on May 08, 2015 at 05:54 PM

    Please disregard the messages. Unless you have another account with the same email address this should not happen again.

    Kind regards.

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    JotForm Support

    Answered by paulsimpson on May 21, 2015 at 12:20 PM

    Hi,

    Have you this issue any more times since you reported it? I think this might have been a one-off bug related to some database connectivity issues we were having around this time.

    Can you please confirm you have not received any emails like this since then?

    Thank you