Form emails are not being delivered

  • blacktieweddings
    Asked on May 9, 2015 at 4:34 AM

    Good day, I''ve been using this form for a couple of months now and I haven't changed anything but the email notification and email auto responder is not working today. The form does get submitted but no email confirmation. I tested my email account, it works, checked my spam folder and double checked that my email address is correct on jotform - No luck.

    Are you aware of any issues on your side?

    Page URL: http://www.blacktieweddings.co.za/#!dj-booking-form/cojc
  • thecraftycrafter
    Replied on May 9, 2015 at 4:40 AM

    Im having the same problem, im guessing its a issue on their end. i can confirm it was working 2-3 hours ago.

     

    *Email just came through,. might be working again.

     

    *I recieved 1 email but was 1h late,. did 2 tests, both failed

  • Ben
    Replied on May 9, 2015 at 8:41 AM

    Hi to both,

    I have checked it out and it seems to be properly working for me - both autoresponders and notifications.

    Please do test them again by submitting your form - not by using the test email button and you will see if it works or not.

    If not, do let us know and we would be happy to check it out for you.

  • thecraftycrafter
    Replied on May 9, 2015 at 8:56 AM

    yep works fine again,.

    seemed to have issues for 2-3h, i got about 7 emails 6 of which were tests in 1 go. after that all was fixed :)

  • Ben
    Replied on May 9, 2015 at 10:20 AM

    OK, thank you for the update. I am glad that it is working for you now :)

    I presume that there was some issue that affected several people (and we have over 1.700.000 users) so it might be based on our system or on some other system related to emails.

    We will keep monitoring this however to make sure that we catch it right away if it appears again.