What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where is the data stored and is data secure?

    Asked by jaljew on May 09, 2015 at 05:26 AM

    When data is submitted by a form, which country is it stored in?  Are you meeting all of the privacy acts for storing personal data?

    data security privacy stored
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    JotForm Support

    Answered by BJoanna on May 09, 2015 at 12:31 PM

    JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany.

    The forms and submissions are transmitted securely with a 256 bit high-grade encryption. You can also log into JotForm site securely and download your submission reports over a secure connection using https://www.jotform.com.  

    We provide a very high security through out our hosting provider's servers for stored data. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks. 

    You have option where you can select if you want the form data to be secured. You can use the secure / SSL form URL or embed script. 

    Here is a guide on how to receive SSL submissions: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions  

    If you want your form user to know that their data will be sent securely, you can add enable security certificate seal in your form. Here is a guide which you can refer: http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms  

    We're also Safe Harbor certified. Please see our Privacy policy here.

    http://www.jotform.com/privacy/  

    Hope this will help. Let us know if you need further assistance.