What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found

    Asked by princessclub on May 09, 2015 at 06:34 AM

    I made several changes on my form, but it is not working at all, when i press the "preview" it say the form is disabled, but the status is enable

     

    here is the link of my form : http://form.jotform.us/jsform/50512176812146 

    Page URL:
    http://form.jotform.us/jsform/50512176812146

    Screenshot
    JotForm form not found
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 09, 2015 at 12:45 PM

    I have checked your account and I saw that you have two forms.

    http://www.jotform.us/form/50512176812146 

    http://www.jotform.me/form/50621148761452

    Both of them are working fine on my side.

    However when I checked your forms I noticed that your form http://www.jotform.me/form/50621148761452 is marked like phishing form. 

    Seems that our system detected phishing activity coming from your account. Phishing Detector allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc.

    However this tool is not updated to scan Arabic, French and other similar languages, therefore most of the forms made in these languages will be automatically suspended. Considering that your form is on Arabic, your account will be auto suspended by our tool. 

    To avoid suspensions we recommend you to build the form on English and then use the Language Translator tool to set it into Arabic, French or any other language that might be suspended automatically.

    To access our Language Translator tool:

    1. Edit an existing form or create a new one

    2. Go to the Setup & Embed tab and click "Preferences"

    3. In the Preferences window, click "Advance Settings"

    4. Look for the "Languages" and click "Edit Form Languages" button

    To find out more how to set languages you can read on following article:

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual      

    On following thread: http://www.jotform.com/answers/447134-Form-in-Arabic-language-suspended-   you can find more information about similar problem. 

    Hope this will help. Let us know if you need further assistance.