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  • Profile Image

    Not Receiving Notification Mail

    Asked by ultraseps on May 09, 2015 at 11:50 AM

    As of yesterday I stopped receiving notification emails when a user fills out the form to download our trial version.  The form is named UltraSeps Trial Request Basic.

    I don't even get an email sent when testing it from your site.  The only form I am receiving a notification from is the mailing list signup form.

    The end user does receive the automated reply with instructions however.  Its only me that's not getting the notifications which are important.

    I checked my email and all is working correctly.

    Edit.....I changed my notification address to a Gmail address and am now receiving the mail.  That's odd since I have no issues with mail.  As long as its working,

    Page URL:
    http://www.ultraseps.com/trial_download.php

    notification mail receiving Emails automated site mailing list
  • Profile Image
    JotForm Support

    Answered by Aury on May 09, 2015 at 05:44 PM

    @ultraseps

     

    If I understand correctly, as per your explanation above, you were not receiving.

    However, when you say "Edit.....I changed my notification address to a Gmail address and am now receiving the mail.  That's odd since I have no issues with mail.  As long as its working", I assume everyting is working fine now.

    If it is not, please get back to us in this same thread.