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    Asked by groca on May 09, 2015 at 01:03 PM



    I built this form (see link below) and when I click the submit button, it says, "Please wait" and nothing else happens.



    It's an event registration form where I want people to have the option to pay by credit card or select another payment option "Pay by check." I think the error occurs when they select "Pay by check" after having selected one of the registration packages, e.g. 1 Child $95. 

    I haven't made the credit card option a required field. I figured they could select one of the registration packages, be shown the total, and then scroll down and click "Pay by check" (which then reveals a hidden text) and click Submit.

    Thanks in advance for your help.




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    JotForm Support

    Answered by Aury on May 09, 2015 at 05:30 PM

    I am sorry to hear you are having trouble with the form, as you states, when the "Pay by Check" option is selected, it only says "Please wait" and nothing else happens.

    I have gone ahead cloned your form, filled out in the blanks, checked on Pay by Check and I got the following result:

    I have also noticed that in your form, you have included a Form Separator Widget, (below figure), to my understanding, this probably would be causing this issue.

    Please go ahead and remove this Form Separator, and re-load it.

    I hope this helps. If any other question pleas feel free to contact us.