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    Dynamic text box having issues loading on iPhones.

    Asked by sequencesafety on May 09, 2015 at 01:37 PM

    The Dynamic Text Box is glitching -- at times not loading, slowing form load, not rendering properly when it does load -- huge problem on iPhone

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    JotForm Support

    Answered by Mike_G on May 09, 2015 at 05:33 PM

    I'm sorry for any inconvenience this have caused you.

    I have used an iPhone Simulator to see how your form looks like. 

    It loads perfectly, although it was cut because the form isn't set as mobile responsive when I checked it.


    I would recommend for you to have your form checked using a different iPhone if it is possible, to see if the issue is really with the form. Also, you may want to check your network connection, it is also possible that there is some interruption when the form loads. For example, if the form is big or data complex in any way, it will require more bandwidth and if the connection breaks or is weak it might cause such issues. 

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    Answered by sequencesafety on May 09, 2015 at 07:53 PM

    Thank you. As with taking the car to the mechanic, it only glitched for me this morning. It may have been that your servers were hiccuping. At any rate it is loading now.

    Thank you for checking it out.