Dynamic text box having issues loading on iPhones.

  • sequencesafety
    Asked on May 9, 2015 at 1:37 PM

    The Dynamic Text Box is glitching -- at times not loading, slowing form load, not rendering properly when it does load -- huge problem on iPhone

  • Mike_G JotForm Support
    Replied on May 9, 2015 at 5:33 PM

    I'm sorry for any inconvenience this have caused you.

    I have used an iPhone Simulator to see how your form looks like. 

    Dynamic text box having issues loading on iPhones Screenshot 20

    It loads perfectly, although it was cut because the form isn't set as mobile responsive when I checked it.

     

    I would recommend for you to have your form checked using a different iPhone if it is possible, to see if the issue is really with the form. Also, you may want to check your network connection, it is also possible that there is some interruption when the form loads. For example, if the form is big or data complex in any way, it will require more bandwidth and if the connection breaks or is weak it might cause such issues. 

  • sequencesafety
    Replied on May 9, 2015 at 7:53 PM

    Thank you. As with taking the car to the mechanic, it only glitched for me this morning. It may have been that your servers were hiccuping. At any rate it is loading now.

    Thank you for checking it out.