What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When filling a form on Android (over Samsung Galaxy) the form does not work properly

    Asked by Kat on May 10, 2015 at 03:07 PM

    Hi, i am trying to trst the JotForm I created on an Android device, and it has multiple and quite significant issues:

    I tested two versions: an iFrame embedded code and direct link to a JotForm.

     

    the issues are the same (except that the iframe form does not display at all past issue #3 - it is blank):

    1) Language selection dropdown is pure text for both languages displayed simultaneously and does not work.

    2) 'accept terms of service' app displays only the checkbox but no text

    3) conditional logic i have 'if xxx is selected, show yyy' does not work and all hidden options are displayed simultaneously off the bat.

    4) a configurable list i have does not display at all

    5) upload button is not responsive - meaning that it wont do anything (i have the Ink File Picker one)

    6) captcha text loads forever but wont show

    7) signature filed would not show

    the url is http://www.chinacredentials.com/#!apply/c1cgj

    the device is samsung Galaxy s3.

     

    thank you in advance!

     

     

     

    Page URL:
    http://www.chinacredentials.com/#!apply/c1cgj

    JotForm Android checkbox iframe form hidden
  • Profile Image

    Answered by Ben on May 10, 2015 at 05:21 PM

    If I understood you correctly Kat, the issue is that forms do not work properly for you within the Android App that you have created that loads the page you have mentioned? Is that correct, or are you accessing the form from your Samsung Galaxy and it is not working for you?

  • Profile Image

    Answered by intchina on May 10, 2015 at 05:38 PM

    Hi, Ben:

    I am trying to see if the JotForm I embedded on my website is working when I try to fill it in on an Android mobile smartphone, and it is not working (see issues I described).

    Thanks in advance for your help

    Kat

    PS I do not remember naming my forum question "*** Android App". I do not have a JotForm Android app, because I do not have the need to manage JotForm submissions from an Android device.

  • Profile Image

    Answered by Ben on May 10, 2015 at 06:18 PM

    I took a look at your website:

    1. I go here: http://www.chinacredentials.com/#!apply/c1cgj

    2. I click on "APPLYING FROM A DESKTOP OR LAPTOP COMPUTER"

    Now to me it seems to be working properly, but based on what you have mentioned in your first post it seems that you have quite a few issues.

    I presume that this might be caused by one of the following:

    1. the steps above are not the right ones - if so, do let us know what we should do to recreate it.

    2. the connection that you are using is a bit slower one so the form does not load properly, or

    3. there is some issue causing your connection to break while still working on getting all resources.

    I have cleared your form cache just now so that we can be sure that it is not the one causing these things for you.

    In regards to title, please note that we change the title to make possible for our colleagues to quickly follow up after us. Since I understood that the issue is about app I have changed it like so.

  • Profile Image

    Answered by intchina on May 10, 2015 at 06:57 PM

    Dear Ben:

    Thank you for taking the time to look at the site.

    I do not have any issues filling in the form from a Desktop or an iOS device, but when trying the desktop version or the iOS version from an Android smartphone, I encounter issues described in my original post.

    The button on the page I listed the URL for that says "apply from iPhone or iPad" is a direct JotForm link that takes you to a version of my JotForm that happens to work on iOS devices (the version I embedded on my Wix site via the iFrame method is not fully functional on the iPads and iPhones I tried), there is nothing iOS specific about the form itself, so, there is no reason why it should not work on an Android smartphone, but it does not.

    I am trying to expand functionality to the Android platform, but I am having the issues described in the original post.

    Please, help!

    Thank you in advance!

  • Profile Image

    Answered by Tony  on November 17, 2015 at 11:36 AM

    same issue..... the form doesn't load on android browsers.

     

    http://thamesbusiness.com/sell-a-business.html

     

    Thanks for helping

     

    tony

  • Profile Image

    Answered by Ben on November 17, 2015 at 12:55 PM

    @Kat.

    I apologize, but we never got assigned to this thread for some reason. As such I just saw your reply now - which is why we did not get back to you on this before.

    Can you please tell us if you are still experiencing these or any other issues?

    @Tony

    I have moved your post to a new thread where we will be assisting you shortly.

  • Profile Image
    Chief Technology Officer

    Answered by eee on November 18, 2015 at 11:20 AM

    Hey Kat,

    We're not able to re-create the problems on our end with default Android browser, Firefox and Chrome.

    But we realized that, all the problems are related with Ads Blockers. I'm able to re-create the problem on my Chrome with uBlock and Ads Blocker.

    Are you using any Ads blocker on your phone ?

    Kindest Regards,

    - Ertugrul.