Form will not show on mobile devices, how do I correct this?

  • reidelectronics
    Asked on May 10, 2015 at 5:36 PM

    Daily I receive messages that our form cannot be viewed in our mobile format. The only way the form will appear is for users to switch to the "web" view on their phones. I need this form visible in the mobile environment.

    Jotform Thread 567371 Screenshot
  • jonathan
    Replied on May 10, 2015 at 6:40 PM

    I was able to reproduced the issue when I test the website on a mobile device browser.

    Form will not show on mobile devices, how do I correct this? Image 1 Screenshot 30

     

    It seems that there are script issue that is happening. 

    I suggest to try first re-embedding the form again to the website using instead its iframe embed code

    user guide: -Getting-the-Form-iFrame-Code

    Form will not show on mobile devices, how do I correct this? Image 2 Screenshot 41

     

    Please make sure to clear first also the previous script embedded code of the form to avoid any other issue.

    Let us know if this did not resolve the problem.

    Thanks.