What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Suspended for phishing

    Asked by Jack Kerr  on May 11, 2015 at 06:45 AM

    Hi there! :)

    I am aware that this site suspends accounts for phishing when there is a password field present in forms, however my forms do not have any password fields, so I am unsure why my account got suspended. 

    I am using my form(s) for a school assignment, where I need to make a website, I have no intentions for any sort of phishing :/




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    Answered by Boris on May 11, 2015 at 09:23 AM

    Hello Jack.

    Yes, we do not allow collecting passwords, but we also do not allow collecting other sensitive information, such as Credit Card information and similar, unless you are using a Payment Tool.

    Upon inspecting your forms, it appears that you are asking your users to input their Credit Card credentials in form ID 51302602295850.

    You are not using a Payment Tool to integrate with one of the available payment processor. As such, our system detects it as possible phishing, and it is against our rules. Please remove said fields from your forms, or use a Payment Tool to be able to use JotForm for receiving purchases.

    Please read this guide: Setting Up Your First Order Form

    Please don't hesitate to contact us again if you need any help or clarification, or if you have other questions, we would be glad to assist you.