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  • Profile Image

    Autoresponder not working

    Asked by spirton on May 11, 2015 at 06:52 AM

    Hi, 

    I can't seen to be able to make the autoresponder work.

    Here is a screenshot of the selections I make

    http://screencast.com/t/4xyS1egE3tyH

    When a user submits the form, I get a comfirmation email from Jotform, but they don't get the auto response. I tried using our own email as a sender, but that didn't work either, so I left noreply@jotform.com as the sender.

    Please lem know if I am doing something wrong.

    Thank you.

    Spiros

    Page URL:
    http://spir.to/packaging.html

    JotForm sender auto response noreply
  • Profile Image
    JotForm Designer

    Answered by ecem on May 11, 2015 at 07:03 AM

    Hi, Spiros,

    You can add your own email address to as the sender email address by using your own SMTP settings. Please refer to the following guide that can help you in setting up SMTP for a form.

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please let us know if you are referring to something different. We will be happy to help.

    Thanks!

    Ecem

  • Profile Image

    Answered by spirton on May 11, 2015 at 07:08 AM

    Hi Ecem,

    thank you for your swift answer. I did add our own address but that didn't work either. Is it ok that in the Recipient Email field it says Please Select, but there is nothing to select? 

  • Profile Image
    JotForm Designer

    Answered by ecem on May 11, 2015 at 07:18 AM

    Hi Spiros,

    I made some corrections for you. Can you please check it again and let us know?

    Thank you!

    Ecem

  • Profile Image

    Answered by spirton on May 11, 2015 at 07:52 AM

    Hi Ecem,

    thanks for keeping at it. What happens now, is that I don't get any Notifier email and the user gets an email that contains what I should get as a Notifier and not what it is in the Auto Responder email I made.

    I think I know what is the problem but I can't fix it myself. Please look:

    http://screencast.com/t/aQwhINJFH1

    http://screencast.com/t/8v01T1RHr

    Thanks

     

  • Profile Image
    JotForm Designer

    Answered by ecem on May 11, 2015 at 08:05 AM

    Hi,

    I understand your problem i gave a name to email field and it starts being shown in recipient e-mail drop down menu. And check your form and get the mail response form you (info@spir.to). I just want from you to fill the Auto-Response message.

    Thank you!

    Ecem

  • Profile Image

    Answered by spirton on May 11, 2015 at 08:26 AM

    Got it Ecem! I guess the problem was that I had deleted the labels for the fields, right?

    Thanks for your support :)

    Best,

    Spiros