My jot form disappeared!

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    Sabrina 
    Asked on May 11, 2015 at 09:47 AM

    I was just looking at it to try and check the responses, and when I clicked "My forms" it didn't show up. When I went back to the main page for jotform my form disappeared! This is the link to the form: http://form.jotform.us/form/50896491578170

     

    Can you please help me recover my form? Thank you!

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    Boris
    Answered on May 11, 2015 at 10:48 AM

    We will be glad to assist you, Sabrina, and move your form to your account. However, it seems that both accounts are guest accounts - you do not appear to be registered here.

    Please register first and let us know your registered username, and we will be happy to assist you and move the form to your account.

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    NNAF
    Answered on May 11, 2015 at 12:06 PM

    Hi Boris,

    Thank you! My username is NNAF.

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    Sabrina 
    Answered on May 11, 2015 at 12:09 PM

    Hi Boris, 

    Sorry, I realize that my earlier response may have been confusing since I responded with my registered username. My username is NNAF, but it would be helpful if you could send emails concerning this query to the email connected with this response. Thank you!

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    Boris
    Answered on May 11, 2015 at 12:20 PM

    That is OK, it shows us that you are indeed the same person.

    Please note that your form http://form.jotform.us/form/50896491578170 has been moved to your NNAF account.

    It should display in the My Forms page. If you are unable to see it, please log out and log back in, and the form should now appear in your forms.

    Please let us know if you find any issues with the transfer, or if you have any other questions. We're here to help.

    Kind regards.