What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank you message is not updating

    Asked by Joanne on May 11, 2015 at 11:36 AM

    Despite having a new thank you message on my form, my thank you page still shows the message from last year. HELP!



    This is a re-post of a comment on Setting Up the Thank You Page

    Thank You message message thank thank you page conditions
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    JotForm Support

    Answered by Jan on May 11, 2015 at 11:49 AM

    I checked your account and I can see that you have a lot of forms. Can you please share the form ID so that we can check the thank you page settings. We'll wait for your reply. Thank you.

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    Answered by Gowen on May 11, 2015 at 12:24 PM

    Hi Jan,

    It's the "Course Information and Photo Request Form 2015".

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    JotForm Support

    Answered by Jan on May 11, 2015 at 12:42 PM

    I did a test submission and I was able to replicate your issue. The forms show that you are  using "Thank You Message" and this is what it should look like.

    Please delete this condition in order to fix this problem.

    Let us know if you need further help. Thank you.