What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secure form not loading

    Asked by cchl on November 16, 2011 at 07:41 AM

    I am waiting to get some jotforms live on my web page and my web designer has been trying to get an answer from you for two days. The delay is causing problems in my workflow. The issue is having the forms work on my secure website. Please see the email trail below.

    I would like an immediate response to this inquiry.

    thank you,

    Elizabeth  Sloan / Caring Couples


    From: Paul A Hubanks [mailto:paul@mindstar.com]
    Sent: Monday, November 14, 2011 2:39 PM
    To: jotformforum_56163@interlogy.com; contact@interlogy.com
    Cc: elizabeth@caringcouples.com
    Subject: How do I get SECURE JOTFORMS to work (embedded) on my secure website?


    Hello Jotform,


    Thanks for the fast response




    I tried your new URL


    I embedded it in my test secure website using this format …








    You can view my entire secure page with the new jotform embedded here …








    The form still won’t load





    I am using Windows XP Pro and Firefox v3.6














    From: JotForm Support Forum [mailto:jotform@jotform.com]
    Sent: Sunday, November 13, 2011 11:43 AM
    To: info@caringcouples.com
    Subject: Re: How do I get SECURE JOTFORMS to work (embedded) on my secure website?


    A new response has been received:


    Answered by allanftd

    Hi cchl,

    We're sorry for the inconvenience. Please try to use this URL instead:


    And let us know if it works this time or not. Thank you for using JotForm!



    View this thread on JotForm Support Forum Unsubscribe

    Page URL:

    Customer Service Secure Forms JotForm email style size
  • Profile Image
    JotForm Support

    Answered by fxr on November 16, 2011 at 09:17 AM

    Its gotta be some javascript conflicting with JotForm code on your webpage.

    Can you, as a test, try removing all the other javascript to see if the form loads?


  • Profile Image
    JotForm Support

    Answered by fxr on November 23, 2011 at 08:41 AM

    Please can you post your reply here on the forum cchl?

    There seems to be some kind of glitch converting your emails to forum posts, All JotForm support is done via the forum. 

    Your issues get priortised, but you must report them via the forum.