What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forgot password

    Asked by Seth Tepfer  on May 11, 2015 at 01:00 PM

    I have forgotten my password for JotForm. I filled out the password reminder form. No email response. I want to upgrade my account and give you money. Please let me give you money!

    forgot password email forgot JotForm
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    Answered by Sammy on May 11, 2015 at 01:04 PM

    Could you kindly give me your account username so i can try to help you on my end, also kindly check in you SPAM folder it might have been directed there by accident

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    Answered by Seth Tepfer  on May 11, 2015 at 01:12 PM

    Thank you for the timely reply.

    I do not remember the login, only the email address: seth@danceRhapsody.com.

    My email is working - I am receiving emails from other sources. Just not from jotform. I looked in spam folder, nothing from jotform.

    Thank you for your support.

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    JotForm Support

    Answered by BJoanna on May 11, 2015 at 01:28 PM

    You can login to your account with email address or with username. If you have forgot your password you can reset your password:

    1. Go to jotform login page

    2. Click on the login button on top

    3. Click the "Forgot Password?" button

    4. Provide your username or email, and click on send reset button.

    Hope this will help. Let us know if you need further assistance.

     

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    Answered by Seth Tepfer  on May 11, 2015 at 02:41 PM

    I have done all those steps. I have yet to receive an email.

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    JotForm Support

    Answered by BJoanna on May 11, 2015 at 03:05 PM

    I have checked our email log and I see that you have requested change of password. Your username is labst

    You should got this email.

    Then you need to click on link to reset your password.

    http://www.jotform.com/page.php?p=passwordreset&username=labst&token=8374a09fe2f2a81f305535c9d48195fe 

    Then you will get page like this where you need to enter your new password.

    Hope this will help. Let us know if you need further assistance.