What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing field on my form emails

    Asked by NumberSun on May 11, 2015 at 02:28 PM
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    JotForm Support

    Answered by Mike on May 11, 2015 at 03:03 PM

    Thank you for contacting us.

    We do not auto-update custom (changed) email templates, so there is a chance that your current email template is outdated. In order to restore a default Email Notification template you can:

    1) Delete current Email Notification.

    How to Delete Notifications/Autoresponder

    2) Add a fresh Email Notification.

    Setting Up Email Notifications

    Please give it a try and let us know if you need any further assistance.