What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Sub-User cannot see shared formAsked by jcoste on May 11, 2015 at 02:49 PM
Sir or Madam,
I have created a form and shared it with a sub-user. The sub-user was able to see the form on Friday but, for some reason it stopped displaying under their account. All the forms are visible if using admin user account.
I have double checked in admin panel that related forms are authorized to that sub-user with edit right, actually, no problem found Friday until it disappeared.
Please let me know if you need anything else to resolve this issue.
Thank you in advance,
I see you have shared for two users:
I located an account only for "firstname.lastname@example.org", seems the other email does not have registered an account yet.
I do see that the shared form is shown on Dieguito2015 account:
Please ask this user to clear browsers cache, or try in a different browser(We recommend using Chrome or FireFox). Let us know what happens.
Thank you for your response. Clearing the web-browser's cache seemed to work. The user is able to see the shared form now.
On behalf of my colleague, you're welcome.
Feel free to contact us again, should you require our assistance.