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jcosteAsked on May 11, 2015 at 2:49 PM
Sir or Madam,
I have created a form and shared it with a sub-user. The sub-user was able to see the form on Friday but, for some reason it stopped displaying under their account. All the forms are visible if using admin user account.
I have double checked in admin panel that related forms are authorized to that sub-user with edit right, actually, no problem found Friday until it disappeared.
Please let me know if you need anything else to resolve this issue.
Thank you in advance,Joe C.
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David JotForm Support ManagerReplied on May 11, 2015 at 3:50 PM
UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered.
If you would like to have additional users added to your account, please check out JotForm Enterprise.
I see you have shared for two users:
j***.**r*n@fnf.com
olo***@fnf.com
I located an account only for "olo***@fnf.com", seems the other email does not have registered an account yet.
I do see that the shared form is shown on Dieguito2015 account:
Please ask this user to clear browsers cache, or try in a different browser(We recommend using Chrome or FireFox). Let us know what happens.
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jcosteReplied on May 11, 2015 at 5:27 PM
BDavid,
Thank you for your response. Clearing the web-browser's cache seemed to work. The user is able to see the shared form now.
Best regards,
Joe C
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raulReplied on May 11, 2015 at 5:54 PM
On behalf of my colleague, you're welcome.
Feel free to contact us again, should you require our assistance.