Sub-User cannot see shared form

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    Asked on May 11, 2015 at 02:49 PM

    Sir or Madam,

    I have created a form and shared it with a sub-user. The sub-user was able to see the form on Friday but, for some reason it stopped displaying under their account. All the forms are visible if using admin user account.

    I have double checked in admin panel that related forms are authorized to that sub-user with edit right, actually, no problem found Friday until it disappeared.


    Please let me know if you need anything else to resolve this issue.

    Thank you in advance,


    Joe C.

  • Profile Image
    Answered on May 11, 2015 at 03:50 PM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. 

     If you would like to have additional users added to your account, please check out JotForm Enterprise.

    I see you have shared for two users:



    I located an account only for "olo***", seems the other email does not have registered an account yet. 

    I do see that the shared form is shown on Dieguito2015 account:

    Please ask this user to clear browsers cache, or try in a different browser(We recommend using Chrome or FireFox). Let us know what happens.

  • Profile Image
    Answered on May 11, 2015 at 05:27 PM




    Thank you for your response. Clearing the web-browser's cache seemed to work. The user is able to see the shared form now.


    Best regards,


    Joe C


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    Answered on May 11, 2015 at 05:54 PM

    On behalf of my colleague, you're welcome.
    Feel free to contact us again, should you require our assistance.