What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some Fields Don't Appear in the Submission Email

    Asked by NumberSun on May 11, 2015 at 03:05 PM

    I can see the  phone filed on jotform but not the email that I get from the contact form. Also would like to allow characters in my comments like an apostrophe.

     

    JotForm Submissions

    Submission Date
    2015-05-11 14:24:48
    Full Name
    Randy Downs
    E-mail
    number.1@comcast.net
    Phone Number
    (832) 7946081
    Message
    Why dont I get phone number

    _____________________________________

     

    Email

     

    jotform.com

     

     

     

     

    Question

    Answer

    Full Name

    Randy Downs

    E-mail

    number.1@comcast.net

    Message

    Why dont I get phone number

     
    Page URL:
    http://downsconsultingservices.com/contacts.html

    submission email email in Submissions contact form JotForm style name
  • Profile Image
    JotForm Support

    Answered by david on May 11, 2015 at 03:44 PM

    Hi,

    I checked a cloned copy of your form and indeed, not all of your fields are being included:

    You can add additional fields that may not have been included by either creating a new notification:

    Or by manually adding the fields to your current notification from the options on the right:

    Clicking on any of the field names in the right hand toolbar will add the appropriate field ID to your notification.  This will include that field data in the email.

    If you have any further questions, let us know and we will be happy to help.