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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment Jotform Not Working on Android

    Asked by mb1940 on May 11, 2015 at 04:27 PM

    Hi,  Thank you for your help on a different form on my website, but I am having similar trouble with a different form now.  The code is different on this page's form.  I tried to use the code ( with edits for the payment page form )you sent me for the first form, but it did not work.  Will you please take a look?

     

    The code for the form in this page ends in .us 

     

    Thank you.

    Page URL:
    http://www.marybethsphotography.com/payment/

    JotForm Android payment page different thank work
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    Answered by raul on May 11, 2015 at 04:45 PM

    I presume that you're referring to this thread: https://www.jotform.com/answers/565269 is that correct? I've checked your site and it seems like the iframe height issue was corrected on this version of your site since I was able to see your form correctly on my side.

    Are you having a different problem with your form? I even tried to make a test submission and was able to do so correctly. If you could let us know which is exactly the issue you're having on this version of your form we can provide a more accurate answer.

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    Answered by mb1940 on May 13, 2015 at 10:10 AM

    Hi Raul!

    Thank you for your response.  Yes, you are correct.  The height issue was solved on a couple of the forms, but there is one that is still not working and the code breaks when I use the code you sent me, but change the form "src".  Here is the link that is not working:

     

    http://www.marybethsphotography.com/payment/

     

    The only difference I can see is that this form has a .us in the url and /jsform/:

    http://form.jotform.us/jsform/41005822499152

     

    The other form that works with the code you sent me looks like this with .com and just /form/ :

    http://form.jotformpro.com/form/50574832651962

     

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    JotForm Support

    Answered by BJoanna on May 13, 2015 at 11:19 AM

    I have inspected your website and the form that is embedded there http://submit.jotform.us/41005822499152/ is embedded with script block (source code).

    We recommend  using of iFrame code. You can try to replace script code with iFrame to see if the form will load properly on Android. In this article you can find out how to do it.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance. 

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    Answered by mb1940 on May 13, 2015 at 03:18 PM

    Hi, thank you, but this did not work.  I still can't see the whole form on my Android phone.  Is there anything else I can do?

     

    Thank you.

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    JotForm Support

    Answered by BJoanna on May 13, 2015 at 03:48 PM

    I saw that you had similar problem on other thread. Can you please try to replace existing code with following code to see if that will resolve your problem.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/41005822499152" frameborder="0" style="width: 100%; height: 1892px !important; border: none;" scrolling="auto"></iframe>

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by mb1940 on May 13, 2015 at 04:17 PM

    Thank you!  This worked!

  • Profile Image

    Answered by raul on May 13, 2015 at 04:29 PM

    On behalf of my colleague, you're welcome.
    Feel free to contact us again, should you require our assistance.