What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I lost a form

    Asked by Todorov on May 11, 2015 at 05:00 PM

    The form with this embed code: <script type="text/javascript" src="//form.jotformpro.com/jsform/51203473114947"></script> called 

    Haus und Garten Tour 2015 - June 28, 2015 - Preserving the Past, Celebrating Tomorrow and alive on this page: http://www.germanvillagetour.com/tickets no longer appears in my My Forms list. So I can't run a submissions report. Help!
    Page URL:
    http://www.germanvillagetour.com/tickets

    My Forms Submissions jsform www
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    JotForm Support

    Answered by david on May 11, 2015 at 05:24 PM

    Hi,

    I checked your account and I was able to see the form was there and accessible:

    http://www.jotformpro.com/form/51203473114947

    It was even present within your page:

    Are you still having trouble with that form?  As far as I can tell it should be live.

  • Profile Image

    Answered by Todorov on May 11, 2015 at 05:28 PM

    Hi, yes - it is live - but the problem is, I can't find it in JotForm in the My Forms list. So I can't download my submissions or edit the form.

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    JotForm Support

    Answered by david on May 11, 2015 at 05:34 PM

    I checked again and it appears as though the form was archived.  While viewing your forms, click on "Archive" and you should be able to find the form there:

    You can also unarchive it from the same place.  This will move it back to the same place as your other forms.

  • Profile Image

    Answered by Todorov on May 11, 2015 at 05:40 PM

    OK, thanks!

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    JotForm Support

    Answered by david on May 11, 2015 at 05:42 PM

    You are very welcome!  Just let us know if there is anything else we can help you with and we will be happy to do so.