What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having trouble logging on.

    Asked by Inkwelledu on May 11, 2015 at 08:01 PM

    I put in my user ID and password, but nothing happens when I click the SIGN-IN button using Safari. I do not have any problems using Firefox. My default browser is Safari, so I'd like to use it. Any solution? 

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    JotForm Support

    Answered by Chriistian on May 11, 2015 at 10:22 PM

    Hi Inkwelledu, 

    Thanks for contacting us.

    I tried logging in to JotForm using Safari 5 and I did not encounter any problems.

    Can you provide the Safari version you are using? How many times have you tried logging in and failed?



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    Answered by Inkwelledu on May 12, 2015 at 08:03 AM

    7.1.6 is the version, and I've tried probably half a dozen times. This morning when I tried again, I was successful. I'm not sure what that was all about.

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    JotForm Support

    Answered by Chriistian on May 12, 2015 at 08:26 AM

    Hi nkwelledu,


    Glad to hear that you are now able to login to your account. Do let us know if you need further assistance.