I am having trouble logging on.

  • Inkwelledu
    Asked on May 11, 2015 at 8:01 PM

    I put in my user ID and password, but nothing happens when I click the SIGN-IN button using Safari. I do not have any problems using Firefox. My default browser is Safari, so I'd like to use it. Any solution? 

    Page URL: http://www.jotform.com/login
  • Chriistian Jotform Support
    Replied on May 11, 2015 at 10:22 PM

    Hi Inkwelledu, 

    Thanks for contacting us.

    I tried logging in to JotForm using Safari 5 and I did not encounter any problems.

    Can you provide the Safari version you are using? How many times have you tried logging in and failed?

     

    Regards.

  • Inkwelledu
    Replied on May 12, 2015 at 8:03 AM

    7.1.6 is the version, and I've tried probably half a dozen times. This morning when I tried again, I was successful. I'm not sure what that was all about.

  • Chriistian Jotform Support
    Replied on May 12, 2015 at 8:26 AM

    Hi nkwelledu,

     

    Glad to hear that you are now able to login to your account. Do let us know if you need further assistance.

     

    Regards.