What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can't get my password

    Asked by Rayne  on May 11, 2015 at 08:37 PM

    Hi there, my pass word retrieval is not being sent to me at all. I also am not receiving email with the embedded form. Please send me a link to reset my password. 

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    JotForm Support

    Answered by Kiran on May 12, 2015 at 01:35 AM

    I see that there is no issue with sending the password reset instructions to your email. As I check our logs, it seems that the message sent successfully.

    I've sent the password reset instructions once again to your email. Please see if you have received it. Please try whitelisting JotForm email address/IP addresses in your email to avoid any email delivery issues. Please refer to the guide below for the list of IP address or email address to be whitelisted.


    Hope this information helps. Let us know if you need any further assistance. We will be happy to help.