Why can not we log into our account?

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    Marek Umrian - GCCL Slovakia 
    Asked on May 12, 2015 at 04:16 AM

    Our jotform account is not functioning. Can you please let us know what’s wrong?


    It is asking us to renew it, but at the same time not accepting our user name and password.

    Name of the company - Grand Circle Cruise Line, Slovakia

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    Answered on May 12, 2015 at 09:21 AM

    Hello Marek,

    I am unable to find any JotForm account registered with this email address. I see there are several guest accounts using the same IP address, but there are no forms available any of these accounts. If you can provide us with the account username or account registered email address or any Form ID from your account or the webpage URL where your JotForm is embedded, we'll try to locate your account.

    We will wait for your response. Thanks!