What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I was given a license by someone that pays for the program but it's asking me to pay for it

    Asked by JenniferZabala on May 12, 2015 at 09:09 AM

    Hi,

     

    I was given access to JotForm by another user in my company Anne Egan for the Unviersity Hospital Medical staff.  She pays for a monthly subscription. I created forms and am using the forms but now I received a message that I must upgrade.  I thought we would be able to share the data storage.  Please advise.  I can be contacted at 973-972-7300 or zabalaj1@uhnj.org

     

     

    license program JotForm message monthly subscription and
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    JotForm Support

    Answered by david on May 12, 2015 at 11:33 AM

    Hi,

    If the forms were created under your account, rather than the upgraded account, your forms will not have access to the upgraded limits.  In order to share the upgraded limits, the forms would need to be created under her upgraded account and then shared with you from her account:

    http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    If you'd like, we can move the forms you created to her account and then she can share them with you.  This would allow you access to the forms as well as allow them to have the upgraded limits.

    Just let us know and we will be happy to help.