What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account suspended?

    Asked by Theo Bratton   on May 12, 2015 at 12:07 PM

    I have been using jump in for about 3 years now suddenly my account was suspended why would this happen? please send me a reply email with the reason why so I can correct it ASAP.  Skidrowpartybus@yahoo.com 

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    Answered by KadeJM on May 12, 2015 at 01:42 PM

    I took a look at your account and found it was suspended because you have a Reservation Form on your account asking for credit card information which is and has not been allowed. The reason why this may have just happened for you now is most likely because we just found your form.

    We consider credit card and other related information to be "sensitive information" and your form currently is considered to be phishing which is a violation of our Terms of Usage as we do not allow jotform fields to be used in that way.

    In order to collect payment information properly and continue using your jotforms you will need to remove those fields and replace it with a approved payment integration. If you are willing to comply then we can gladly reactivate your account but it is recommended to do this as soon as possible to avoid resuspension.