What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF Form Migration

    Asked by Chrisbachman on May 12, 2015 at 12:11 PM

    I am wondering what the timeline is for PDF form migration? I just sent my Customer Correction PDF form in to be integrated into a jot form on 5/5/2015. I received an email saying that it would take a few days. It has been a week and I am wondering what the completion timeline is?

    Thanks, Chris

    integrated thanks and email
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    JotForm Support

    Answered by david on May 12, 2015 at 02:32 PM

    Hi,

    The import should definitely not take this long.  I would recommend trying the import once again.  I did see one fform in your account already that has the title "Adobe FormsCentral".  Is this the form you are looking for:

    http://www.jotform.us/form/50395517610150

    If it is not, try the import once again, there may have been an error during the process.  If it still does not come through after trying again, let us know and we will be happy to have another look.  Generally though, the imports are less than a day.

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    Answered by Chrisbachman on May 12, 2015 at 02:42 PM

    Okay, so you are telling me to do this process again? You can't/don't want to find out about the form I already created? I am trying to figure out if this forms service is a fit for our company, I don't want to hear that a company such as this doesn't have any accountability. This isn't reassuring to know that my form can't be found. It makes me wonder what the response would be if I would have an employee/customer/vendor fill out a form and I didn't receive it. I would like to know what happen to the form I started with.

    Thanks, Chris 

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    JotForm Support

    Answered by david on May 12, 2015 at 03:00 PM

    I did indeed check our error logs to see if there was a failed import associated with your username and I was unable to find anything.  Unfortunately, if the form does not show up in our logs, there is not much information we can provide as to what happened in the process.  There are no waiting imports associated with your username either.  Attempting the import once again is unfortunately the only thing I can recommend at this time.