What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to save the changes on my form properly

    Asked by robinlevasseur on May 12, 2015 at 01:31 PM

    When I work on any of my forms and I try to save, I get the following error:


    Error on Query

    MYSQL server has gone away.


    Is this a problem at your end?

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    JotForm Support

    Answered by Charlie on May 12, 2015 at 02:51 PM

    Apologies for the inconvenience. We had a minor problem with the database and server a while ago, this has been reported and already fixed by our developers. Please do try logging out and log back in to start a new session. But before that, you could also try clearing your form's cache and browser's cache, just to make sure. 

    If you are still having problems, please do let us know and we will investigate further. 

    Thank you for your understanding.